The Original & Multi-Award Winning

Christmas Train of Lights

2020 Train of Lights update : Wednesday 14th October

 

Unfortunately, we have taken the (very hard) decision to cancel the Train of Lights for 2020. In making our decision, we gave a lot of consideration to the ever-changing nature of the Covid-19 pandemic and its obvious impact on events of this kind.

A further tightening of social distancing rules could make it impractical to run the event. However, even if we could run, the very real risk of staff having to self-isolate could cause us to cancel services with potentially little or no notice. Clearly this would be an unacceptable level of customer service that we are not prepared to risk.

In addition, those of you who experienced the event with us in 2019 will understand that the on-train atmosphere is a very real part of the overall experience and we were concerned that the reduced capacity would make the experience more subdued. And we definitely wouldn’t want that on the Train of Lights would we!

We have therefore taken the decision to cancel the 2020 Train of Lights now to give you all plenty of notice. We understand you will be disappointed - and we feel exactly the same way.

WE WILL SEE YOU ON THE TRAIN OF LIGHTS IN 2021……

 

Refund information:-

  • If you ordered your tickets online you will automatically be refunded. If you haven’t had a refund within 21 days of this notice then please do contact us via enquiries@dsrrb.co.uk

  • If you paid over the phone or in person at one of our booking offices then we will call you (again, within 21 days of this notice) to arrange your refund. If we haven’t contacted you within 21 days please do contact us via enquiries@dsrrb.co.uk

  • Please note: All refunds will be made to the same credit/debit card that payment was originally made with.

 

Lastly, a number of people have been so kind as to ask if they can make a donation to our company. Thank you so much for your offer of support in this area but we do not take donations because we are not a charitable organisation. However, if you would like to make a contribution, we would be very grateful if you would consider purchasing gift vouchers from us. Gift vouchers can be used on any of our services next year and would be an extraordinarily kind way for you to help out and would of course be very much appreciated.

If we don’t “speak” before, the management and staff do wish you all the very best of Christmases and take care of one another until we see you again next year…..

ANY QUESTIONS?

 Please contact a Days Out Advisor

on 01803 555872

Address: Queen's Park Station

Torbay Road

Paignton TQ4 6AF

  • Facebook - Grey Circle
  • Instagram - Grey Circle

  ©2020 by Dartmouth Steam Railway & River Boat Company